Sparkle and Shine by Kelsi
Terms and Conditions
By booking with Sparkle and shine by Kelsi, you agree to our service policies, pricing, and scheduling terms to ensure a smooth and reliable experience.
Terms and Conditions
Terms and Conditions
Effective Date: September 15, 2025
Welcome to Sparkle and Shine by Kelsi LLC (“we,” “our,” or “us”). By booking a service with us, accessing our website, or otherwise engaging with our business, you agree to the following Terms and Conditions. Please read carefully before using our services.
1. Services Provided
Sparkle and Shine by Kelsi provides professional home cleaning services customized to the client’s needs.
Service scope will be agreed upon at the time of booking. Any additional requests may result in additional charges.
We reserve the right to decline service requests that are unsafe, hazardous, or beyond our expertise.
2. Appointments and Access
Clients must ensure safe access to the property at the scheduled time.
If cleaners are unable to access the property due to locked doors, alarms, pets, or other issues, the client may be charged a lockout fee (typically up to the full service cost).
3. Pricing and Payments
Service rates are quoted based on the size of the property, requested services, and frequency.
Payment is due at the time of service unless otherwise agreed.
Accepted payment methods include [insert methods: credit card, cash, digital payments, etc.].
Failure to make payment may result in suspension of services and additional fees.
4. Cancellations and Rescheduling
Cancellations or reschedules must be made at least 24 hours in advance.
Same-day cancellations or missed appointments may be charged up to 50–100% of the scheduled service fee.
We reserve the right to reschedule services in cases of emergencies, severe weather, or circumstances beyond our control.
5. Client Responsibilities
Clients must disclose any hazards (broken glass, biohazards, mold, etc.) prior to service.
Valuables, personal items, and fragile possessions should be secured. We are not responsible for damage to unsecured items.
For health and safety reasons, we do not handle heavy lifting, pest infestations, or hazardous materials.
6. Satisfaction Guarantee
If you are not satisfied with a service, you must notify us within 24 hours of completion.
We will make reasonable efforts to resolve concerns, which may include a re-clean of the affected area.
7. Liability and Damages
We carry liability insurance; however, Sparkle and Shine by Kelsi is not liable for pre-existing conditions, normal wear and tear, or items improperly secured.
Our liability is limited to the cost of the service provided.
8. Pets
We reserve the right to terminate services at any time for:
Repeated cancellations or missed payments.
Unsafe working conditions.
Disrespectful or inappropriate conduct toward staff.
10. Website Use
By using our website, you agree not to:
Misuse the site for unlawful purposes.
Attempt to access restricted areas or interfere with site functionality.
Copy or use any content without our permission.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
12. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on our website with an updated “Effective Date.”
13. Contact Us
If you have questions regarding these Terms and Conditions, please contact us at:
Sparkle and Shine by Kelsi LLC
📍 Carson City, Nevada
📧 [email protected]
📞 775-445-0666
Bathroom Clean
4+
We ensure spotless and sanitized bathrooms every visit.
Team Size
14+
Our trained teams are scaled
to fit your needs.
Clients Served
200+
We arrive on time and ge
t the job done.
Appointments Booked
399+
Booking is quick, easy, and
fits your schedule.
We're Professionals
Our Team
CEO - Owner
Kelsi Stetler
5000+ active sponsors backed us
Some Questions & Answers
Frequently Q. & A.
What’s included in your cleaning service?
Our standard service covers dusting, vacuuming, mopping, kitchen surfaces, and bathroom sanitation.
Do I need to provide cleaning supplies?
No, our team brings all professional-grade and eco-friendly supplies needed for the job.
How long does a typical cleaning take?
LoMost cleanings take 2–4 hours depending on the home size and service type.
Can I schedule recurring cleanings?
We offer flexible scheduling options for recurring cleanings based on your needs. Whether you prefer weekly, bi-weekly, or monthly cleanings, we can set up a plan that works best for you.
